This Payment Policy outlines how financial transactions, including payments, withdrawals, and related processing activities, are handled on ez-skins.org (the “Website” or the “Platform”).
This Policy should be read together with our Terms & Conditions, Privacy Policy, and Cookie Policy, which together regulate the use of the Platform.
The Platform is operated by CREATIVEIMAGEAI LTD, a company incorporated in England and Wales with company number 16694311, having its registered office at:
1 St. Katharines Way
London, England, E1W 1UN
Throughout this Policy, the Company may be referred to as “Company”, “we”, “us”, or “our.”
1. Payment Processing
All financial transactions conducted through the Platform are processed by authorised external payment service providers.
The Company does not retain full payment card numbers or sensitive authentication credentials.
The Platform does not operate internal user wallets and does not directly hold customer funds. All transactions are processed and settled through licensed payment partners in accordance with applicable payment network regulations and financial compliance requirements.
2. Accepted Payment Methods
Currently, payments on the Platform can be made using payment cards.
Supported transaction currencies may include, but are not limited to:
EUR
USD
AUD
The availability of specific currencies, card types, or payment methods may depend on the payment provider, the issuing bank, or the user’s jurisdiction.
3. Nature of Platform Transactions
The Platform enables transactions related to digital content and virtual items between users.
Where applicable, payouts to sellers may be initiated once a transaction has been successfully completed and the corresponding digital item or service has been delivered.
The Platform does not provide subscription-based or recurring billing services. All payments are processed as individual one-time transactions.
4. Security and Verification Measures
To ensure transaction security and prevent unauthorised activity, the Company may apply additional verification procedures, including:
identity verification (KYC);
transaction monitoring systems;
manual compliance reviews when necessary.
In certain cases, identity verification may be required prior to completing a payment transaction. Identity verification is mandatory before any payout requests can be processed.
5. Fees and Pricing Transparency
Any service charges, processing fees, or other transaction-related costs will be clearly displayed before a payment is finalised.
By confirming a payment, the user acknowledges and agrees to the pricing and fees presented during the transaction process.
6. Refund Policy
Refunds may be granted in limited situations, including cases involving technical issues or failure to deliver purchased digital content within the expected timeframe.
Digital items or services are generally delivered within a few hours. However, in certain circumstances delivery may take up to 14 days due to technical or operational factors.
If delivery has not been completed within this timeframe, users may contact support to request a refund.
Where refunds are approved, they will typically be returned to the original payment method, where technically feasible.
7. Payouts
7.1 Eligibility Requirements
Users may request payouts only if they:
satisfy the legal age requirement and have the capacity to enter into agreements;
reside in jurisdictions where payouts are permitted.
7.2 Processing Time
Once approved, payout requests are generally processed within up to 7 business days.
The time required for funds to appear in the recipient’s account may vary depending on the banking system and payment network involved.
8. Geographic Availability
Payment and payout services are available only in regions where such transactions are legally permitted and supported by our payment partners.
Services are generally available within the European Economic Area (EEA), with the exception of certain restricted jurisdictions, including:
Hungary
Latvia
Lithuania
Malta
Sweden
The Platform may also support users in selected countries outside the EEA, including but not limited to:
Australia, Canada, Switzerland, the United Kingdom, the United Arab Emirates, Hong Kong, Indonesia, Malaysia, Mexico, New Zealand, Norway, the Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, Vietnam, and other supported jurisdictions as determined by our payment providers.
9. Transaction Monitoring and Compliance
In order to comply with legal and regulatory requirements, the Company applies several compliance controls, including:
anti-money laundering (AML) procedures;
fraud detection systems;
monitoring of transactions for suspicious activity;
restrictions related to certain payment methods or jurisdictions.
Transactions may be delayed, declined, or subject to additional review where necessary.
10. Third-Party Payment Providers
Payments and payouts on the Platform are handled by independent third-party payment providers.
The Company is not responsible for delays, declined transactions, or operational decisions made by banks, payment processors, or card networks.
Users may also be subject to the terms and policies of the relevant payment service providers.
11. Policy Updates
This Payment Policy may be updated from time to time to reflect changes in applicable laws, payment technologies, or operational practices.
Any updated version will be published on the Platform and accompanied by a revised “Last updated” date.
12. Contact Information
For questions regarding this Payment Policy, please contact:
